One bit of unexpected fallout from last week’s shutdown of the online Starbucks store: Although the company’s mugs and tumblers will still be available at its brick-and-mortar locations, Starbucks has entirely discontinued sales of its bottled flavored syrups. Fans have been complaining, but the company says it wants customers to pick up their pumpkin spice lattes in person instead of making them at home. “Every retailer that is going to win in this new environment must become a experiential destination,” CEO Howard Schultz told investors last spring. “Your product or services, for the most part, cannot be available online and cannot be available on Amazon.”
